Privacy-beleid van de SimplyMeet.me Software Solution
Overview of our Privacy Policy
Dit document illustreert de privacypraktijken van SimplyBook.me Ltd (“We”, “Us” of anderszins) bij het aanbieden van de SimplyMeet (“Gebruiker”) .me-softwareoplossing. Lees dit document aandachtig door om te begrijpen hoe we dit bereiken. We leggen uit hoe we uw persoonlijke gegevens verzamelen, gebruiken, soms delen en wat u eraan kunt doen, altijd met als doel u onze optimale dienstverlening te bieden.
Wanneer u zich aanmeldt en een SimplyMeet.me-account onderhoudt, accepteert u de onderstaande bepalingen en accepteert u onze Websitevoorwaarden, SimplyMeet.me Algemene voorwaarden en Gegevensverwerking Overeenkomst (gezamenlijk de "Juridische documenten") voor de SimplyMeet.me-softwareoplossing.
We respecteren de principes van de AVG: rechtmatigheid, eerlijkheid en transparantie, doelbinding, gegevensminimalisatie, nauwkeurigheid, opslagbeperking, integriteit en vertrouwelijkheid (beveiliging) en aansprakelijkheid; bij al onze bedrijfsactiviteiten waarbij persoonsgegevens worden verwerkt.
Dit document legt uit hoe we voldoen aan de Algemene Verordening Gegevensbescherming (EU) 2016/679 (de “GDPR”) en andere nationale en internationale toepasselijke wet- en regelgeving in al onze bedrijfsvoering. Voor onze naleving hebben wij passende maatregelen genomen en houden wij een administratie bij waaruit blijkt dat wij voldoen aan de AVG en verantwoordelijkheid dragen voor de verwerking van uw persoonsgegevens.
Houd er rekening mee dat, tenzij hieronder anders gedefinieerd, alle definities in de Juridische Documenten (zie hierboven) van toepassing zijn in dit document.
II. Onze informatie
Wij zijn SimplyBook.me Ltd, de juridische en uiteindelijke eigenaar van de SimplyMeet.me Software-oplossing, een platform dat het online plannen van vergaderingen (de "Software") mogelijk maakt. Voor dit document en alle privacy- en persoonlijke gegevensbeschermingsdoeleinden zijn onze informatie en contactgegevens als volgt:
De nationale gegevensbeschermingsautoriteit die relevant is voor onze activiteiten is de Cyprus Commissioner for Personal Data Protection (bekijk hun website hier).
We collect and process the personal data outlined below for the specific purposes and defined legal bases explained in this section.
1.ACCOUNT DATA: The personal data you provide when registering for, and using, your SimplyMeet.me Account.
Data collected: name, contact email address, profile photo, bio, and other optional details you add to your profile.
Purpose: To operate our website, provide the SimplyMeet.me Software Solution to you, ensure the security of our operations, maintain our databases, and communicate with you.
Legal Basis: The processing of essential data, such as your name and email address, is based on Contractual Necessity to provide you with our SimplyMeet.me Software Solution. The processing of any optional data you add to your profile, such as a photo or bio, is based on our Legitimate Interest to provide a richer user experience.
Important Note: Please note that we need to keep track of your preferences when selecting specific settings. When you integrate an online calendar to the Account, we do not have access to the personal data included in your calendar events (i.e., names, emails, location) but only check your availability status for scheduling purposes.
2.USER'S CLIENTS DATA: This is the information entered into the system by your clients when they book a meeting with you.
For this data, you are the Data Controller. You are responsible for having a lawful basis to collect and process your clients' personal data. We act as a Data Processor on your behalf and only process this data according to your instructions to provide the SimplyMeet.me service to you.
Source: Your clients, who provide this data when scheduling a meeting with you.
Purposes: To operate the system so your clients can effectively book appointments with you.
Legal Basis: Our legal basis for processing this data as a Data Processor is our Contractual Obligation to you, the User, to provide the booking services as agreed.
3.USAGE DATA: Information related to your interaction with the SimplyMeet.me website and software.
Data collected: IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your use.
Source: Analytical tracking systems, such as Google Analytics.
Purposes: To understand how our service is used, to improve our website and software, and to offer usage suggestions that might suit your needs.
Legal Basis: We process this data based on our Legitimate Interest to monitor and improve our website, system, and services. You have the right to object to this processing.
4.QUERY DATA: Personal data contained in any inquiry you submit to us via email or live support.
Data collected: Name, contact email address, and any other details you include in the communication.
Source: You are the source of this information.
Purposes: To check and respond to your query and to improve our system and services where required.
Legal Basis: We process this data based on our Legitimate Interest to respond to your queries and ensure the proper operation of our services.
5.FINANCIAL DATA: Information relating to your transactions for your SimplyMeet.me Account.
Data collected: Your name, surname, contact details, and transaction details.
Source: You are the source of this information.
Purposes: To supply our SimplyMeet.me Software Solution efficiently and to keep proper records of transactions.
Legal Basis: Processing is necessary for Compliance with a Legal Obligation, specifically for proper accounting and financial record-keeping.
IV. Opslag van uw persoonlijke gegevens:
Waar bewaren jullie mijn persoonsgegevens?
Your personal data is stored on Google Cloud servers located in Germany (EU). Check out how we always prioritise the importance of information security, here.
How long do you keep my personal data for?:
We will keep your data as long as necessary to provide you the SimplyMeet.me Software Solution and make sure you can use your SimplyMeet.me Account for the duration that your SimplyMeet.me account is active.
Upon account cancellation, your data will be permanently deleted after a max 90-day backup retention period.
We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, such as accounting laws.
Personal data processed for transactional purposes will be kept in our records for 7 years for financial reporting and VAT purposes.
V. Onze passende technische en organisatorische maatregelen:
We rely on the concepts of “privacy by design” and “privacy by default” and follow the data protection principles effectively and safeguard individual rights. Where required, our team will perform a Data Protection Impact Assessment (“DPIA”) for identifying and minimising the data processing risks of a project.
In order to operate effectively as a company and also provide flawless services, products and features, we must share some of your personal data.
We delen uw persoonlijke gegevens om de SimplyMeet.me-softwareoplossing te leveren en om ervoor te zorgen dat u uw SimplyMeet.me-account kunt gebruiken met de onderstaande sup-verwerkers. Het delen is beperkt tot de mate die nodig is voor de genoemde specifieke doeleinden en alleen voor de vereiste periode.
The sharing is limited to the extent required for the specific purposes and for the period required in order to ensure our business operations. Therefore, our services to you will not be jeopardised and your rights are not infringed.
We also perform at least an annual review of all our suppliers with whom we share personal data.
Om SBPay in beide versies te kunnen aanbieden, verzamelen en bewaren we: alle transactiegegevens van de verwerking, tijdstip, naam van uw klant, bedrag, het gekochte artikel, of het terugkeert of niet, IP-adres en de betalingsverwerker met betrekking tot de transactie.
Note that we do not store full credit card information and hence avoid identification of the card owner. We also engage PCI-DSS certified Payment Service Providers or equivalent and to the extent possible.
Gegevens worden opgeslagen: Duitsland (EU) op Google Cloud.
(b)Delen als onderdeel van het team.blue groep:
SimplyBook.me is part of team.blue Group and we may share personal data of our users with other entities within the Group, subject to provisions of our internal Global Data Sharing Framework.
De team.blue Group, bestaande uit verschillende merken en dochterondernemingen, kan de coördinatie en toewijzing van middelen verbeteren door gegevens intern te delen. Hierdoor kan efficiënter worden samengewerkt aan product-, campagne- en klantenserviceverbeteringen. Persoonsgegevens kunnen worden gedeeld tussen bedrijven van de team.blue Group voor marketingstatistieken, interne administratie en rapportagedoeleinden, maar alleen in een hoeveelheid die nodig is voor het beoogde gebruik en met de juiste beschermende maatregelen om ongeoorloofde toegang of openbaarmaking te voorkomen.
(c)Sharing with sub-processors:
We have appointed sub-processors with which we will share your personal data such as:
- aangestelde dienstverleners, zakelijke partners en externe leveranciers die ons helpen bij het leveren van onze diensten
- legal authorities, regulatory bodies, and other third parties when required by law.
All data processing activities with parties located within the EU and EEA are governed by the provisions of the GDPR and respective Data Processing Agreements.
When we transfer your personal data to a country not located in the EU or EEA:
- we will check and ensure that specific legal mechanisms and safeguards are in place: and such us “adequate decision” for that jurisdiction, concluded “Standard Contractual Clauses” (“SCC”) or other;
- we follow the recent developments in the law and do not rely on the Privacy Shield;
- for our business operations which involve the transfer of personal data from the European Union (“EU”) and/or the European Economic Area (“EEA”) to the United Kingdom, we rely on the decision of the European Commission dated on the 28th day of June, 2021 (see more info here).
Find a list of sub-processors as part of our online DPA here. Where there is a change to this list, you will be notified via your SimplyBook.me account and you can submit any objection to the change within 15 days by sending an email to legal@simplybook.me.
VII. Ons Cookiebeleid:
When you first visit simplymeet.me, you will be asked to provide your consent for the use of non-essential cookies. You can manage your preferences at any time. A link to this policy will be provided in our cookie banner.
General Statements:
(a) Met het oog op veiligheid en detectie van frauduleus gedrag heeft SimplyBook.me Ltd een geautomatiseerd controlesysteem geïmplementeerd, dat gebruikmaakt van cookies en andere soortgelijke trackingtechnologieën, om bepaald gedrag van de gebruikers op de site te volgen en te analyseren, in verband met hun IP-adressen en andere persoonlijke gegevens in verband met het browsen op de site. Het gevolg van een dergelijke verwerking is dat, als een bezoeker probeert zich in te laten met frauduleus gedrag op de site, bijvoorbeeld om meerdere keren te profiteren van dezelfde promotie zonder het recht te hebben om dit te doen, SimplyBook.me Ltd zich het recht voorbehoudt om een dergelijke persoon uit te sluiten van de promotie of om een andere passende maatregel te nemen voor haar eigen bescherming.
(b) Analytics-activiteiten door middel van tracking door het gebruik van cookies en soortgelijke technologieën, gericht op het verifiëren en meten van de kwaliteit en effectiviteit van de online reclamecampagnes van SimplyBok.me Ltd. om de prestaties van deze campagnes en de diensten die worden aangeboden door SimplyBook.me Ltd. te verbeteren.
(c) SimplyBook.me Ltd gebruikt cookies voor functionele en statistische doeleinden, om frauduleus gedrag te detecteren en om de effectiviteit van reclamecampagnes en services te meten.
(d) You can always change cookies settings from your browser and delete cookies completely but when you delete/disable cookies, you may find it hard to use our website efficiently and while cookies do not typically contain any information that personally identifies a user, personal information that we store about you may be linked to the information stored in and obtained from cookies.
What types of cookies do we use, for what purposes and which third parties are involved?
(a)Strictly Necessary cookies: PHPSESSID
These cookies are session and essential and are a general purpose identifier used to maintain user session variables and it can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
(b)Performance: Advertising & Analytics cookies uses as per below:
Cookie
Purpose
Vervalperiode
Party
_pk_id.34.f9d8
It is a pattern type cookie, where the prefix _pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.
1 jaar
Piwik
_pk_ses.34.f9d8
To help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_ses is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.
30 minutes
Piwik
_ga
This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site's analytics reports.
1 year 1 month
Google Universal Analytics
_gid
The purpose of these cookies is to store and update a unique value for each page visited and is used to count and track pageviews.
1 dag
Google Analytics
_gat_UA-70295730-5
This is a pattern type cookie where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
58 seconds
Google Analytics,
_gcl_au
The purpose is for experimenting with advertisement efficiency across websites using their services
3 maanden
Google AdSense
__cflb
To distinguish between human users and automated bots
30 minutes
hcaptcha
By the way, you can check our complete Cookies Policy for our Website here.
VIII. Direct Marketing Communications:
We may send you marketing communications under the specific circumstances and legal bases outlined below.
Consent-Based Marketing: Where you have provided your explicit consent, such as by checking a marketing communication box during the sign-up process, we may send you marketing and promotional communications.
This may include contact via email, SMS, or instant messaging.
You have the right to withdraw your consent at any time by clicking the "unsubscribe" link available in every communication.
Marketing to Existing Customers (Legitimate Interest): For our existing customers, we may send marketing communications about our products or services that are similar to those you have previously purchased.
We process your data for this purpose based on our Legitimate Interest, in compliance with the "soft opt-in" exemption. You can object to this and opt-out at any time by clicking the "unsubscribe" link.
Data Usage for Marketing: Your personal data used for marketing purposes is stored in our internal database and will not be shared with third parties for their own marketing purposes.
We may use service providers to assist in our business operations, and any data sharing is safeguarded by data protection and privacy provisions.
We use a self-hosted version of marketing automation tools for user communication related to system usage to avoid external access to your data.
IX. Uw rechten als betrokkene:
Volgens de AVG bent u een "betrokkene" en hebt u de onderstaande rechten die u op elk moment vrij kunt uitoefenen via uw SimplyMeet.me-account of door contact op te nemen met onze dpo@simplybook.me
het recht op toegang;
het recht op rectificatie;
het recht op verwijdering;
het recht op de beperking van verwerking;
Het recht om bezwaar te maken tegen de verwerking;
het recht op data-portabiliteit;
the right to complain to a supervisory authority;
Het recht op herroepen van toestemming.
For users that do not fall under GDPR, find more info here.
X. Wijzigingen in dit beleid
We may update this document from time to time. We will notify you of any material changes by sending an email or by posting a prominent notice within your SimplyMeet.me account before the change becomes effective.
